Terms and Conditions of Service

1. Service Provider Identification

The Stello service is provided by:

Kirill Minyaev Self-employed worker with VAT Number: IT17516761008 Address: Via Gregorio VII 58, 00165 Roma (RM), Italy Email: ciao@stello.it PEC: k.minyaev@pec.it Website: https://stello.it

2. Definitions

"Stello", "Provider" or "Owner" means Kirill Minyaev, owner of the Stello service.

"Service" means the Stello platform accessible from https://stello.it and related sub-domains, including features for creating, managing, publishing and translating digital menus.

"User", "Operator" or "Manager User" means the natural or legal person who creates an account and uses Stello for their professional, commercial or catering business.

"End Customer" or "Guest" means the person who consults a User's digital menu via QR code, link or public page.

"Account" means the User's profile on the platform.

"Free Plan" means the free plan without expiration, with functional limits.

"Paid Plan" or "Subscription" means a Base, Starter or Pro plan activated with immediate payment and periodic renewal.

"Subscription Period" means the monthly, annual or other billing cycle chosen by the User at the time of purchase.

"Digital Menu" means the menu created, modified and published by the User via Stello.

"Public Page" means the page accessible via link or QR code that contains the Digital Menu and information published by the User.

"Products" means food, beverages, services, prices, descriptions, ingredients, allergens, images and any other information relating to the User's business.

"User Content" means all data, text, images, logos, photographs, prices, allergens, translations and information entered, uploaded, generated, modified or published by the User.

"AI Content" means translations, parsing, suggestions, reports, digests or other content generated by artificial intelligence systems integrated in the Service.

"Paddle" means Paddle.com Market Limited, Merchant of Record for payments of paid plans.

3. Nature of the Service

Stello is a B2B SaaS platform that offers technological tools to:

- create and manage digital menus with QR codes; - publish a menu page accessible via link or QR; - enter and update products, prices, photos, allergens and translations; - use AI support tools for parsing, translation and analysis; - consult public data or operational metrics available on the platform.

Stello is exclusively a support technological tool. Stello does not constitute and does not replace:

- a legal, tax, health, nutritional or HACCP consulting service; - a certified allergen management system; - a certified professional translation service; - a restaurant operational management service; - a food and beverage sales, service, delivery or preparation service.

The User uses Stello under their own exclusive responsibility, as an operator of their own business. Business management, serving food or beverages, relationships with End Customers, prices, product availability, ingredients, allergens, published translations and any information made available in the Digital Menu remain outside Stello's control and under the User's exclusive responsibility.

4. Registration and Account

To use the Service, the User must create an account by providing truthful, accurate and up-to-date information. Authentication may occur via OTP code, email, Google Sign-In or other available methods.

The User is responsible for:

- the accuracy of the information provided; - the security of their account; - all activities performed via their account; - timely notification to Stello of any unauthorized access.

The account is personal and may not be transferred, sold or made available to unauthorized third parties.

5. Free Plan and Paid Plans

The Free Plan is Stello's free trial: it allows you to try the service with the limitations of the free plan, without a credit card and without expiration. The Free Plan does not include all features of paid plans and does not automatically convert to a subscription.

Base, Starter and Pro plans are activated with immediate payment via Paddle. Free trial of the service occurs via the Free Plan; paid plans unlock additional features and are billed upon activation.

Paid plans automatically renew at the end of the Subscription Period, unless cancelled by the User before renewal according to the methods available in the account or via Paddle.

6. Plans, Prices, Renewals and Changes

The features, limits and prices of the plans are indicated on the pricing page or in the purchase flow available on the site.

Prices may be shown net or gross of VAT depending on the context. The final amount, including applicable taxes, is calculated and displayed by Paddle at the time of payment.

The Owner may modify prices, limits and features of the plans. Changes to prices of already-active plans will be communicated with reasonable notice when required by law or when they affect the next renewal. A User who does not wish to accept a change may cancel their subscription before renewal.

Subscription status, active plan, validity period, next renewal date and cancellation options are available in the account area or in the flow managed by Paddle, where technically available.

7. Payments, Paddle and Billing

Payments for paid plans are managed by Paddle.com Market Limited, which acts as Merchant of Record. Paddle manages payment flow, applicable taxes/VAT, receipts, invoices, payment methods, fraud checks, any disputes and chargebacks according to its own terms and processes.

Stello does not store payment card data on its own servers.

Stello is not responsible for payment method refusals, authorization errors, bank verifications, payment circuit limits, fraud blocks, chargebacks or malfunctions of the Paddle service.

In case of non-payment, refused payment, chargeback, invalid payment method or other payment error, Stello may suspend or limit access to paid features and return the account to the Free Plan, within limits permitted by law and according to the status communicated by Paddle.

8. Cancellation, Downgrade and Refunds

The User may cancel the subscription at any time. Cancellation prevents the next renewal but does not entitle the User to a refund of the period already paid.

Access to paid plan features remains active until the end of the already-paid Subscription Period, unless suspension or termination for breach of these Terms.

At the end of the paid period, the account returns to the Free Plan, with the limits and features of the Free Plan.

Except as mandatorily required by applicable law, payments made for paid plans are non-refundable, either in whole or in part. The Refund Policy published on the site is an integral part of these Terms.

9. Public Menus, QR Codes, Links and Slugs

Public Pages and Digital Menus published by the User may be accessible to anyone who has the link or QR code. The User is responsible for not publishing confidential data, unnecessary personal data, illegal content or information they do not intend to make public.

QR codes, links, slugs, sub-domains or identifiers generated or assigned by Stello are granted to the User for use of the Service and do not become the User's property. Stello may modify, suspend, remove or reassign links, slugs or pages in case of abuse, breach of Terms, risk of confusion, trademark or third-party rights violation, inactivity, account deletion or technical requirements.

If an account is deleted, suspended, deactivated or returned to the Free Plan, some features, pages, QR codes or links may no longer be available or may function with the limitations of the active plan.

10. User Responsibility for Content, Allergens and Activities

The User is the sole and exclusive responsible for the accuracy, completeness, legality, timeliness and compliance of all User Content, including:

- names, descriptions and prices of Products; - ingredients, allergens, nutritional information and warnings; - photographs, logos, images and graphic materials; - business information, address, hours and contacts; - published translations, even if generated or assisted by AI; - product availability or unavailability; - any information made available to End Customers via the Digital Menu.

Stello provides technical tools but does not verify, certify or guarantee the accuracy, completeness, legality or compliance of User Content.

The User remains the sole subject responsible for complying with regulations applicable to their business, including regulations on allergens, food safety, hygiene, prices, consumer information, third-party rights, advertising and privacy.

The User must verify every piece of information before publication and after every modification. The responsibility for correctly communicating the presence of allergens to End Customers, in any language and by any means, remains exclusively with the User.

11. Rights to Uploaded Content

The User represents and warrants that they possess all rights, licenses, authorizations and consents necessary to upload, use and publish texts, photographs, logos, trademarks, images, menus, descriptions and any other User Content.

The User undertakes not to upload or publish illegal, defamatory, offensive, deceptive, dangerous, discriminatory, unlawful content, infringing third-party rights or lacking necessary authorizations.

Stello may remove, obscure or suspend content, pages or accounts when it reasonably believes they may violate these Terms, third-party rights, applicable regulations or requests from competent authorities.

The User retains ownership of their content but grants Stello a limited, non-exclusive, free, revocable license within the technical limits of the Service and valid for the time necessary to provide the Service, to host, display, process, translate, publish and make available such content according to the features requested by the User.

12. AI Translations, Parsing and AI-Generated Content

Stello's AI features are support tools. They may generate translations, parsing from photos/PDFs, suggestions, reports or analyses.

AI Content is provided "as is" and may contain errors, omissions, inaccuracies, inadequate translations or outdated information.

The User is required to manually verify and approve every piece of AI Content before publication or operational use, especially when it concerns allergens, ingredients, prices, availability, health information, legal information or communications addressed to End Customers.

Stello is not responsible for damages, claims, penalties, losses, allergic reactions, ordering errors, disputes or proceedings arising from the use of unverified AI Content or from inaccurate information published by the User.

13. Google Places API and Third-Party Services

Stello may use Google Places API or other third-party services to display publicly available data or integrated features. Such services are subject to the terms and availability of their respective providers.

Stello does not guarantee availability, accuracy or continuity of data and services provided by third parties, including Google, Paddle, Supabase, Anthropic, Vercel, Resend, email providers, banks, payment circuits and other technical providers.

14. Service Availability

Stello is provided on a reasonable best-effort basis. The Service may be subject to maintenance, updates, modifications, suspensions, interruptions, errors or technical limitations.

Stello does not guarantee that the Service will always be available, error-free, compatible with every device or suitable for every specific User need.

To the maximum extent permitted by applicable law, Stello is not responsible for loss of orders, bookings, customers, revenue, profits, goodwill, business opportunities, reputation or data resulting from unavailability, malfunctions, errors, inaccurate content, third-party services or misuse of the Service.

15. Suspension and Termination

Stello may suspend, limit or close the account, Digital Menu or Public Page, even without notice when necessary, in case of:

- non-payment, chargeback or disputed payment; - breach of these Terms; - fraudulent, abusive, illegal or unauthorized use of the Service; - illegal, offensive, defamatory, deceptive, dangerous or third-party rights-infringing content; - risk to the security of the Service, Users or third parties; - request or challenge from competent authorities; - use of the Service in a way that exposes Stello, suppliers, partners or third parties to legal, technical, reputational or security risks.

Suspension or closure of the account for causes attributable to the User does not entitle them to refund, compensation or damages.

16. Data Protection and GDPR Roles

Personal data processing is governed by the Privacy Policy published on the site.

Stello acts as data controller for account data, billing, security, support, operational communications and Service management.

The User remains the independent controller for any personal data of End Customers, employees, collaborators or third parties they decide to enter, upload or publish via the Service.

When Stello processes personal data on behalf of the User as part of the technical delivery of the Service, such processing occurs only to the extent necessary to provide the Service and according to the Privacy Policy and any applicable agreements or terms.

17. Indemnification

The User undertakes to indemnify and hold harmless Stello, the Owner, collaborators, suppliers and partners from any claim, complaint, action, damage, loss, penalty, cost or expense, including reasonable legal fees, arising from or related to:

- User Content; - errors, omissions or inaccuracies in the Digital Menu; - allergens, ingredients, prices, availability, photographs or published translations; - relationships between User and End Customers; - violation of third-party rights, including copyright, trademarks, image, privacy or personal data rights; - violation of regulations applicable to the User's business; - improper, illegal, fraudulent or unauthorized use of the Service; - use of AI Content without adequate verification.

The indemnification obligation survives cancellation, termination, suspension or deletion of the account.

18. Disclaimer and Limitation of Liability

To the maximum extent permitted by applicable law, the Service is provided "as is" and "as available".

Stello is not responsible for:

- indirect, incidental, special, consequential, punitive damages or loss of profits; - loss of data, customers, orders, reputation or business opportunities; - erroneous or incomplete information published by the User; - translation errors, parsing or other AI Content; - damages to End Customers or third parties caused by inaccurate information in the Digital Menu; - User's regulatory violations; - malfunctions of third-party services; - business, operational or legal decisions made by the User based on the Service.

Stello's overall liability, for any cause and basis whatsoever, shall not exceed the amount actually paid by the User to Stello in the 12 months preceding the event giving rise to liability, except for mandatory legal limits.

The limitations do not prejudice any mandatory rights possibly recognized by applicable law.

19. Stello Intellectual Property

All rights relating to the Service, software, interfaces, design, trademarks, logos, texts, documentation, code and know-how of Stello remain the property of the Owner or respective licensors.

The User receives a limited, non-exclusive, non-transferable and revocable license to use the Service according to the active plan and these Terms.

The User may not copy, decompile, modify, resell, sublicense, circumvent technical measures, reverse engineer or use the Service to create competing products, except as mandatorily permitted by law.

20. Modifications to Service and Terms

Stello may update, modify, suspend or remove Service features for technical, commercial, security, legal or operational reasons.

Stello may modify these Terms. Modifications will be published on the site and, in case of substantial modifications, communicated by reasonable means. Continued use of the Service after modifications become effective constitutes acceptance of the new Terms. A User who does not wish to accept modifications may cancel their subscription.

21. Applicable Law and Jurisdiction

These Terms are governed by Italian law.

For any dispute arising from or relating to these Terms, the parties agree to attempt amicable resolution via email or PEC contact.

In case of disagreement, the Court of Rome shall be competent, unless mandatorily otherwise provided by law.

For consumers, where applicable, the competent court is that of the consumer's place of residence or domicile, as provided by mandatory applicable law.

22. ADR and ODR Platform

The European online dispute resolution platform (ODR) established by Regulation (EU) No. 524/2013 has been shut down following Regulation (EU) 2024/3228 and is no longer available as of 20 July 2025.

Any disputes may be addressed to Stello via email or PEC. Any ADR tools or other remedies provided by applicable law remain available.

23. Clauses pursuant to Articles 1341-1342 of the Italian Civil Code

Pursuant to and for the purposes of Articles 1341 and 1342 of the Italian Civil Code, where applicable, the User declares that they have read and specifically approve the clauses relating to: automatic renewal and payments; absence of refund except as mandatorily required by law; User responsibility for content, allergens and activities; license on content; translations and AI Content; suspension and termination; indemnification; exclusions and limitations of liability; modifications to Service and Terms; jurisdiction.

24. Contact

For any questions relating to these Terms:

Owner: Kirill Minyaev Email: ciao@stello.it PEC: k.minyaev@pec.it Address: Via Gregorio VII 58, 00165 Roma (RM), Italy VAT Number: IT17516761008